Call Centers

Inbound and Outbound call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.

Our solution for Company with special focus on servicing customers

An inbound call is one that a customer initiates to a call center or contact center. Typical example is a company's helpdesk that handles inbound calls, track all the process and document all of them.

Our solution for Company with focused telemarketing/presales team

An outbound call is one initiated from a call center agent to a customer on behalf of the call center or a client. Typical outbound calls include telemarketing calls, sales calls or fund-raising calls etc.

Comprehensive Reports: The reports display accurate information for your call center activity in nice formatted tables with friendly flash graphics. Even more: you have the option to export the reports to pdf and csv (Excel). There are a myriad of metrics available: Service Level Agreement, Abandon Rates, Call Distributions, Agent Activity and a lot more.